This Privacy Policy explains the types of personal information we collect, how and why we collect it, how we use it, and the choices you have regarding your information. We are dedicated to ensuring that your personal data is processed in accordance with applicable data protection laws and what you find comfortable.
This policy covers our online and offline data collection practices, including information collected through our website, lessons, and any other communication channels. By using our services or providing us with your personal information, through our tuition or charity services, you consent to the practices described in this Privacy Policy.
We value your trust and want to assure you that we take your privacy seriously. If you have any questions or concerns about this policy or our data handling practices, please feel free to contact us using the information provided at the end of this document.
Your privacy and trust are important to us.
Policy last updated 24/08/2023
We collect certain personal information from you when you interact with Trilogy Tutors, both online and offline. This information is vital to providing you with our educational services effectively. The types of personal data we collect include:
These details are collected primarily through signup forms on our website and during interviews, whether conducted in person or virtually. We assure you that we only collect information that is relevant and necessary for the provision of our services. By providing this information, you consent to its collection and use as described in this Privacy Policy.
We process your personal data on the basis of several legal grounds, as required by applicable data protection laws, including:
Consent: In some instances, we may rely on your explicit consent to process your personal data. For example, when you provide us with your information through signup forms or opt-in mechanisms for specific communications. Learn more about consent under the General Data Protection Regulation (GDPR).
Contractual Obligations: The processing of your personal data may be necessary to fulfil our contractual obligations to you. For instance, we process your contact details and course preferences to provide the educational services you’ve enrolled in, likewise with tutors.
Legitimate Interests: We may process your personal data when it is in our legitimate interests to do so and those interests are not overridden by your rights and interests. This includes activities such as improving our services, conducting research, and ensuring the security of our systems. Understand more about legitimate interests under relevant data protection regulations.
Legal Compliance: We may process your personal data to comply with legal obligations, regulatory requirements, or lawful requests from governmental authorities.
We strive to ensure that our processing of personal data is carried out within the bounds of your rights and freedoms. You can withdraw your consent at any time, and you may have the right to object to certain processing activities. To exercise these rights or for more information about the legal bases we rely on, please refer to the User Rights section of this Privacy Policy.
We process your personal data for specific purposes, enabling us to provide our educational services effectively and improve your learning experience. The primary purposes for which we process your data include:
Course Enrollment and Management: We use your personal information to process your course enrollments, manage your educational journey, and facilitate communication with you about course details, schedules, and updates.
Communication: Your contact information, including email and phone number, is utilised to keep you informed about important announcements, upcoming classes, and relevant educational content.
Personalisation: We may analyse your preferences and learning history to provide personalised recommendations and content that align with your educational needs.
Improvement of Services: Your data helps us assess the effectiveness of our courses and services, allowing us to make enhancements that benefit current and future students.
Administrative and Legal Obligations: We process your data for administrative purposes such as billing, record-keeping, and meeting legal obligations as required by applicable laws and regulations.
Rest assured that your personal data is processed solely for these legitimate purposes, and we take measures to ensure that your data is not used in ways incompatible with these purposes.
We do not share or sell any data with any company outside of our enterprise and only share data within our company who:
Tutors You Choose: In order to provide you with effective educational services, we may share relevant information with the tutors or instructors you have chosen. This sharing is solely for the purpose of facilitating communication and supporting your learning journey.
Internal Improvement: Within our company, authorised personnel may access your data to improve our educational offerings and services. This data is anonymised and aggregated to ensure your privacy while contributing to the enhancement of the educational experience for all our students.
We want to assure you that we do not sell, trade, rent, or otherwise provide your personal data to any third parties. Your data is treated with the utmost care, and we take comprehensive measures to protect it from unauthorised access or disclosure.
Protecting your personal data is a priority. We have implemented robust security measures to ensure the confidentiality, integrity, and availability of your information. Some of the security practices we employ include:
Access Controls: We limit access to your personal data only to authorised personnel who need it for legitimate business purposes. Strict access controls are in place to prevent unauthorised access.
Regular Security Checks: We conduct frequent security assessments and audits to identify and address potential vulnerabilities. This helps us stay proactive in maintaining the security of your data.
Intense Security Protocols: Within our company, we follow stringent security protocols to safeguard your data. This includes encryption, secure data transmission, and multi-factor authentication for sensitive systems.
If you have any concerns about the security of your data or suspect any unauthorised activity, please contact us immediately.
At Trilogy, we retain your sensitive personal data only while you are with us to fulfil the purposes for which it was collected and to comply with legal obligations. Our retention practices are as follows:
While You Are Being Tutored: We retain your personal data for the duration of your engagement with us, including the period during which you are receiving our tutoring services. This ensures we can provide you with seamless support throughout your educational journey.
Sensitive Information Deletion: Any sensitive personal information that is no longer needed is promptly and securely deleted from our systems as soon as you leave us. This ensures that your sensitive data is not retained unnecessarily.
Grades and Names: In some cases, we may retain non-sensitive information such as grades and names on occasion. However, this is done with your knowledge and consent. We will always inform you before retaining such information and seek your explicit consent to do so. This enables us to provide you with a record of your educational progress and achievements.
Rest assured, we take data retention seriously and implement measures to ensure that your information is retained in a secure manner and only for the necessary duration.
As a user of our company, you have certain rights regarding your personal data, which are designed to give you greater control over how your information is processed. These rights include:
Access: You have the right to request access to the personal data we hold about you. If you would like to review, verify, or amend the information we have on file, please contact us.
Rectification: If you believe that the personal data we have is inaccurate or incomplete, you can request us to correct it. We will ensure your data is accurate and up to date.
Erasure: You can request the deletion of your personal data if it is no longer necessary for the purposes for which it was collected if you withdraw your consent, or if you object to its processing.
Restriction: You have the right to request the restriction of processing of your personal data under certain circumstances, such as when the accuracy of the data is contested.
Objection: You can object to the processing of your personal data based on legitimate interests or for direct marketing purposes. We will cease processing your data unless there are compelling legitimate grounds for the processing.
Data Portability: If feasible, you can request to receive your personal data in a structured, commonly used, machine-readable format, or have it transmitted directly to another data controller, where technically feasible.
Withdrawal of Consent: If we rely on your consent to process your personal data, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.
To exercise any of these rights or for more information about your rights, please contact us. We will respond to your requests promptly and in accordance with applicable data protection laws.
Cookies and other tracking technologies are employed by us to enhance your experience on our website and improve the quality of our services. These technologies allow us to collect information about your browsing behaviour and usage patterns. We use this information for the following purposes:
Website Functionality: Cookies help us ensure that our website functions properly, providing you with a smooth browsing experience and enabling you to navigate between pages efficiently.
Analytics and Performance: We use cookies to gather data about how visitors use our website. This data is analysed to identify trends, track user interactions, and improve the performance and content of our website.
Personalisation: Cookies enable us to remember your preferences and tailor content to match your interests, enhancing your interaction with our website.
Advertising and Marketing: We may use cookies to deliver targeted advertisements that are relevant to your interests. These cookies also help us manage the frequency of ads and measure the effectiveness of our advertising campaigns.
By using our website, you consent to the use of cookies and tracking technologies as described in this Privacy Policy. You can manage your cookie preferences by adjusting the settings in your browser. However, please note that blocking or deleting cookies may affect your experience on our website and limit certain functionalities.
We may send you marketing communications to keep you informed about our latest courses, educational resources, promotions, and relevant updates. These communications aim to provide you with valuable information and enhance your learning experience. You can choose to receive these communications in the following ways:
Opting In: When signing up for our services, you have the option to subscribe to our marketing communications. You can also choose to opt in at a later time by contacting us directly or visiting our Study Blog page.
Opting Out: If you no longer wish to receive marketing communications from us, you can easily opt-out. You can do so by contacting us using the details provided in the “Contact Information” section of this Privacy Policy. Alternatively, you can unsubscribe from the newsletter through our emails and unsubscribe from there.
Please note that even if you choose to opt out of marketing communications, you may still receive transactional and service-related messages that are necessary for the provision of our educational services.
Protecting the privacy of children is of utmost importance at Trilogy Tutors. Our services and website are not intended for individuals under the age of 13. We do not knowingly collect personal data from children without obtaining appropriate parental consent where required by law by any parents or guardians. If you believe that your child has provided us with personal information without your consent, please contact us immediately, and we will take steps to remove the information and terminate their account, if applicable.
If you are a parent or guardian and you believe your child has provided us with their personal data, please contact us. We encourage parents and guardians to actively participate in their children’s online activities and to help us ensure a safe and educational online environment.
As a global education provider, we may process and store your personal data in locations outside of your country of residence. As we are a company with main servers within the United Kingdom, if you reside in other countries your data may be processed internationally. This includes transferring your data to servers located in the United Kingdom for processing and storage. We take steps to ensure that your personal data remains secure and that such transfers are conducted in compliance with applicable data protection laws.
When transferring personal data internationally, we abide by any relevant international laws and mechanisms to ensure an adequate level of protection for your data.
By using our services and providing your personal data, you consent to the transfer of your information as described in this Privacy Policy. If you have any questions about the international transfer of your data or would like to inquire about the safeguards we have in place, please contact us.
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological advancements. Any modifications will be posted on this page, and the date of the last update will be indicated at the top of the policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are safeguarding your personal data. Your continued use of our services after any changes to this Privacy Policy signifies your acceptance of the revised terms.
